Analysis of Warehouse Value-Added Services Using Pareto as a Quality Tool: A Case Study of Third-Party Logistics Service Provider

The study aims to analyse warehouse value-added services (VAS) data for a third-party logistics (3PL) service provider, which leads identifying improvements and cost-cutting opportunities in performing VAS clients using Pareto analysis as quality tool. Using case approach, qualitative quantitative were collected from leading 3PL firm Belgium. approach is conducted by applying major steps of analysis. Two pharmaceutical products analysed according medical general classification, namely narcotic analgesics (NA) ophthalmic antihistamines decongestants (OAD). results showed that the principle proven NA—ticketing case, five activities consumed 83.3 percent total time operations. Furthermore, OAD—display six validated they accounted 81.26 primary recommended solution each four causes delay, including lack training/best practices, inefficient space utilization, automation, cohesiveness planning. Despite recognized importance avoiding operation inefficiencies, literature lacks studies applied practice, few contributions exist regarding analysing providers’ warehousing operations data. This identified all temperature-controlled products. Moreover, proposes improvement framework non-automated warehouses guides managers through cut costs improve level.